Privacy Policy

TBC has updated its privacy policy to make it more detailed and to reflect new laws such as the Electronic Communications Data Protection Directive 2002 and similar legislation. The changes we have made to our Privacy Policy enables us to provide you with more detailed information about:

• The types of personal information TBC collects from you
• Information we collect via our registered services (generic types of data accessed, times and volumes of data and traffic data)
• Our storage methods and the duration for which we keep information
• Security
• Interception of mail for the security, detection and prevention of crime and to identify correct recipients and to make sure mail is dealt with during staff absence.

We also provide you with further information on how we collect and use data on users of our e-newsletters.

TBC collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. We will also use this information to assess what TBC products and services may be of interest to individuals and to personalise our service and marketing. If you are registered to use a service we may contact you to obtain feedback on that service and any improvements we could make to it.

TBC collects and updates information about users of its service. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and automatically via your use of our services.

Information you/others give us: This information includes your contact details, registration and payment details, support problems, details around participation of events, and certain relevant details of your preferences.

Information we collect via our services: If you are a registered user of our services TBC also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data. Traffic Data includes logs, details of networks, data and systems accessed details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, click stream and similar usage or system data. Traffic Data may sometimes be traceable to/related to not just companies but named individuals. Before you register with the TBC, however, you can browse TBC website anonymously.

Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them including unique identifier information (e.g. customer number or password) and contact information (e.g. name, address, phone number). Users can access this information by e-mailing or writing to us. Upon receipt we offer visitors the ability to have inaccuracies corrected in contact information or unique identifier information.

TBC may store your information on its database, such as its Customer Relationship database, for reference. The information may be retained and used by TBC for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use TBC services or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data for a reasonable period after the Traffic Data was generated.

If your employer subscribed to the service on your behalf then we may pass certain information to your employer about your use of the service where your employer has a legitimate reason to receive it. Similarly if you are the point contact person in your organisation for a service, we may pass your contact details to those in your organisation for this purpose.

"Cookies" are pieces of software, which may be sent and recorded on your computer. These cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently. Until you have registered on TBC website, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you. You can turn off the ability to receive cookies by adjusting your browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. You therefore do this at your own risk. We use cookies, but not to collect your personal information. Cookies are used as a site security method to stop abuse of our subscriber service.

TBC may intercept email addressed to individuals within TBC. The reasons we do this are related to security of TBC, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. We may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in "innocent" emails being affected but we do try and reduce such occurrences.

If you have any questions about TBC privacy/data protection policy or the use of data in a particular service, you should contact: info@buildersconf.co.uk. The law allows you to write and ask to see and correct the information held about you, although this may require payment of a reasonable fee.

Please contact us

By telephone on 0208 770 0111
By email at info@buildersconf.co.uk